Iridium Solutions support is delivered by a dedicated team of Service Desk engineers, providing telephone and remote support. This team is augmented by a highly qualified team of Field Engineers who visit client sites as scheduled or as need be, depending upon the client’s service.
All Iridium Solutions engineers are trained to communicate effectively with individuals at all levels of technical understanding.
Some clients opt for an All Inclusive contract, in which monthly fees are fixed. Others opt for Variable Rate agreements, where fees vary according to demand and usage. Overall, we aim for flexibility. Others retain us to augment an in-house IT function.
Beyond this, we tailor individual support agreements to suit individual clients and their organisational requirements.
Some want regular on-site visits included. Others do not. Some want our engineers to have remote access to user’s machines. Again, others may not need this facility. Some of our clients prefer to have a dedicated, outsourced technician at their site full time and supported by the Iridium Solutions engineers at our Network Operations Center.
Whatever the need, Iridium Solutions can deliver the support service that is right for your business.